**1. Refund Eligibility**
Refunds are only provided for defective or damaged products. Customers must provide a video of the unboxing process to request a refund. We do not accept general returns.

**2. Return Shipping**
If a refund is approved, our business will cover the cost of return shipping.

**3. Non-Refundable Items**
Used perfumes are not eligible for returns or refunds.